When you shop with us, we want you to be completely satisfied. If
for any reason you are not satisfied with your purchase, you may return it for
a replacement or refund of the purchase price. When you order from us, your satisfaction is always
unconditionally guaranteed, so you can order with complete confidence. If at
any time you have problems with an order, simply contact Customer Service Toll-Free
DEPARTMENT HOURS (PST):
Weekdays 8:00am to 6:00pm
Saturday 8:00am to 2:00pm
Or, feel free to send us an email 24 hours a day 7 days a
week, to email@example.com. Please make sure to include
as much order information as possible, to help us expedite your request.
Any gift item shipped to you from us may be returned for a
merchandise credit that can be used on a future purchase. Refund checks are not
available for gift returns. Shipping is non-refundable. Returns older than 30
days will be issued merchandise credit (in the form of an electronic gift
For all orders placed, please ensure you have the order number,
billing name, or billing organization, and your billing address. We will be
happy to send you a replacement product or a merchandise credit (in the form of
a gift certificate) for the value of the item returned.
HOW DO I RETURN A PACKAGE?
Simply attach the label to the outside of your package and send
the package via UPS or insured parcel post. Please first remove the old label
from the packaging or make sure that the returns label covers the old one. If at
any point you need assistance returning a package, please Contact Us via
email at firstname.lastname@example.org or
call us toll free at 800-336-9482.
RETURN YOUR PACKAGE TO:
15760 143rd Ave SE
Renton, WA 98058
WHAT DO I DO IF MY ORDER IS INCOMPLETE, INCORRECT OR DAMAGED?
If you order is incomplete, incorrect, or damaged, please call us toll free at 800-336-9482 or contact
us via email at email@example.com.